TNT Direct - Refund Policy

If you have any questions on the above, please contact us prior to sending your parcel.
  • Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
  • Please note that refunds can’t be processed for any consequential loss.
  • Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with direct.tnt.co.uk - refunds can only be processed to the contracted party who booked the order.
  • Refunds to PrePay can take 1-2 working days to process.
  • Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place.
  • You have a maximum of 28 days from the date the order was placed to request a refund.

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