If you have any questions on the above, please contact us prior to sending your parcel.
Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
Please note that refunds can’t be processed for any consequential loss.
Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with direct.tnt.co.uk - refunds can only be processed to the contracted party who booked the order.
Refunds to PrePay can take 1-2 working days to process.
Refunds to the original payment method can take 5-7 working days, as all refunds must undergo a process to ensure that no collection took place.
You have a maximum of 28 days from the date the order was placed to request a refund.