How do I add more PrePay credit?
When your credit has run out just add more by clicking on the "PrePay and Checkout" button when you order your next parcel delivery, or click the button in your account.
Will I get confirmation when adding money to my PrePay account?
You should receive an email confirmation of your PrePay transaction.
How do I find out my PrePay balance?
When you log into your account your PrePay balance will appear at the top right of the page showing you clearly how much you have left to use for PrePay shipping.
How long is my PrePay credit valid for?
Your PrePay credit is valid until it has been spent, it will not expire. Ensuring you can make the most of our pre paid services whenever and wherever you want.
What is the minimum amount of credit I can add?
The minimum amount of PrePay credit is £20.00 per transaction. You can of course add more to meet your prepaid parcel postage requirements.